Shipping FAQ:

What are my payment options?

We accept MasterCard, Visa, American Express, Discover and JCB cards on our website, or you may pay through PayPal. If you do not have a credit card and wish to pay through your bank account, you can sign up for a free PayPal account here


When will I receive my order?

We frequently make small batches of our products to ensure they arrive as fresh as possible, which quite often means we make our products to order. We strive to process, produce and ship all orders within 3 days or less of receiving them.

 

We will send you a confirmation email once your order has been shipped. Below are estimates of delivery time using our standard shipping method (Canada Post Regular Parcel) to major urban areas. Business days are Monday to Friday. Shipping times to more remote areas or during peak shipping times (such as holidays) may be longer. Please note: these times are estimates and are not guaranteed. 
 

Vancouver Island, Gulf Islands & Mainland BC: 1-2 business days
Alberta & Saskatchewan: 2-4 business days
Manitoba, Ontario & Quebec: 3-5 business days
Newfoundland, New Brunswick, PEI & Nova Scotia: 4-7 business days
Yukon, Northwest Territories & Nunavut: 7-9 business days



What are the options for shipping?

During checkout you will be able to choose from several different options based on price and speed of delivery. During warm weather months we may have to use a faster shipping method to attempt to protect your order from damage due to heat. We will contact you when you place your order to inform you of any changes in shipping and shipping costs. If you do not choose to accept the additional shipping charges at that time, your order amount will be immediately refunded to you. We cannot guarantee that your order will arrive completely unaffected during the summer months.


What if I live in the Victoria area?

If you live in the Victoria area, we offer pickup from our retail location at no charge.
Please select this option at checkout and specify the date and time you would like to pick up your order.


International Shipping:

Due to the perishable nature of our products and insurance restrictions, we are only able to ship within Canada at this time.


Gift Packaging:


Gift packaging options can be chosen when adding items to your cart. Prices are never included in our gift shipments. A free hand-written gift card is available for each order. Please enter your message during checkout in the "Special Requests" box.


Other FAQS:

What makes you different from other chocolate companies?

Pure Lovin' Chocolate is a family owned and operated company, located in beautiful Victoria BC, Canada.  We focus on producing top quality confections, made from only the best organic, local and natural ingredients.  We do not use any artificial flavourings or colours and we produce a full line of Vegan, Soy Free and Gluten Free products. We strive to make our products as pure and simple, as well as delicious and decadent, as possible.


What about allergies? 

Although we strive to keep all of our products pure and free of allergens, there are some circumstances beyond our control that can cause our products to contain trace amounts of certain allergens.


PEANUTS and TREE NUTS: We do use peanuts, hazelnuts, almonds, pecans and cashews in some of our products, which means that all of our products have the possibility to contain peanuts and tree nuts, even if it is not an intended ingredient. 

DAIRY: We do not add dairy to any of our products. The organic, Fair Trade chocolate we use is made without the addition of dairy, but is manufactured in a facility that also produces milk chocolate. The chance of cross-contamination is extremely slim, but for safety and legality reasons, we must say that there may be a chance that our products contain traces of dairy, even though dairy is never an intended ingredient.

SOY: Our organic, Fair Trade dark chocolate contains no soy lecithin. Soy is not added in any other way to our products, so our products are completely soy free.

GLUTEN: Our gluten free products are prepared in a controlled environment that eliminates any exposure to gluten. We have tested our products to ensure that they are gluten free, as required by the laws of the Canadian Food Inspection Agency.

SESAME: Some of our products may contain traces of sesame and sesame seeds even though sesame is never an intended ingredient.


What is Organic?

Organic farming uses no chemical pesticides, fertilizers, or GMOs, and is designed to encourage soil and water conservation and reduce pollution. Organic cacao farming is especially important, as only cotton crops use more pesticides worldwide then conventional (non-organic) cacao farming. Also, cacao is most often grown in tropical rain forest regions; growing organically helps preserve these environments and the animals and vegetation that live within them.


What is Fair Trade?

Fair Trace certification assures fair prices and fair working conditions for farmers growing the cacao beans used to produce our chocolate. Our chocolate is certified Fair Trade through FLOCERT (www.flocert.net)


What is Vegan?

All of our products are Vegan, which means they're made without animal ingredients (no eggs, dairy, butter or honey, or any other products derived from animals), and with non-bone char processed sugars. 


Where can I buy your products?

We have a retail location in Downtown Victoria, and also sell our products at many local stores (please see our Retail Locations page) as well as accepting online orders year round. We ship all across Canada and offer pickup in Central Victoria.


Do you do custom orders?

Yes, we do! We will work with you to create the perfect fit for your special request. Some examples are; wedding favours, client gifts, parties, birthdays, Christmas gifts or any other occasion where high quality chocolate is needed!  Click here for more information on custom orders.
 

 
 
 

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